Global AWS Outage Disrupts 37 Services—Snapchat, Canva, Prime Video Among Apps Hit
AWS Outage 2025: Thousands of Users Report Service Failures Worldwide
Amazon Web Services (AWS), the backbone of much of the internet, experienced a major global outage today, October 20, 2025. According to Downdetector, over 15,000 users across multiple regions reported issues starting around 8 AM UK time (12:30 PM IST).From social media platforms to gaming apps and even government portals, the disruption has affected a wide range of services. Amazon confirmed the outage on its status page, citing increased error rates and latency in the US-EAST-1 region, which hosts critical infrastructure for many global services.
Amazon Confirms AWS Outage and Reveals Root Cause
Amazon acknowledged the issue and shared updates throughout the day. The company stated:
“We’ve identified a potential root cause related to DNS resolution of the DynamoDB API endpoint in US-EAST-1. This is affecting multiple AWS services and global features that rely on this region.”
Amazon also confirmed that Support Case creation and Support API access were impacted. While initial mitigations have been applied, recovery is still in progress. Users are advised to retry failed requests, though some services may experience latency and backlog delays.
Full List of AWS Services Affected
Amazon listed 37 AWS services currently impacted. These include:
- Amazon EC2, Lambda, CloudFront, CloudWatch
- AWS IAM, Secrets Manager, Support API
- Amazon SageMaker, Polly, Kinesis, MQ
- Amazon API Gateway, FSx, GameLift, Q Business
- AWS Batch, Config, Organizations, VPC Lattice
These services power thousands of apps and websites globally. Any disruption here can ripple across industries—from finance and healthcare to entertainment and education.
Popular Apps and Websites Affected by AWS Outage
Due to AWS’s central role in cloud hosting, many popular platforms are experiencing downtime. These include:
- Social & Communication: Snapchat, Ring, Life360
- Gaming: Roblox, Fortnite, Clash Royale, Pokémon Go
- Streaming & Media: Prime Video, Amazon Music, Wordle
- Productivity & Finance: Canva, Xero, Coinbase, HMRC
- Retail & Services: Amazon, Vodafone, Playstation
Even Perplexity AI confirmed its downtime, with CEO Aravind Srinivas posting on X:
“Perplexity is down right now. The root cause is an AWS issue. We’re working on resolving it.”
Why AWS Outages Matter: The Backbone of the Internet
AWS powers a significant portion of the internet’s backend infrastructure. When it goes down, the effects are immediate and widespread.
- Businesses lose access to cloud-hosted apps
- Developers face delays in deployment and testing
- Consumers experience app crashes and login failures
This outage highlights the vulnerability of centralized cloud systems, especially when a single region like US-EAST-1 becomes a bottleneck.
🔗 External Links for Reference
- Hindustan Times: Full List of Apps Affected by AWS Outage
- India Today: AWS Global Outage Disrupts Major Services
- The Independent: Amazon Internet Outage Hits Banks, Games, and More
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