Gas Cylinder KYC Rules Changed: Aadhaar & OTP Now Mandatory
New Gas Cylinder KYC Rules: What Every Customer Must Know
Gas cylinder KYC rules have changed, and every customer must now follow a new Aadhaar-based e-KYC and OTP system to receive their LPG cylinder. Oil companies have issued strict orders to all distributors, making this process mandatory.
For millions of households across India, LPG cylinders are a lifeline. But starting now, customers cannot receive a cylinder refill unless they complete e-KYC and provide the OTP sent to their registered mobile number.
Why e-KYC and OTP Are Now Compulsory
- Aadhaar-based e-KYC: Customers must update their LPG account with Aadhaar details.
- OTP verification: At the time of delivery, the customer must share the OTP received during booking with the delivery person.
- No OTP, No Cylinder: If the OTP is not provided, the delivery staff has clear instructions not to hand over the cylinder.
This move comes after the Food and Civil Supplies Department revealed that despite repeated requests over the last 18 months, only 60–65% of customers have completed e-KYC. The lack of compliance has led to transparency issues in the LPG distribution system.
The Bigger Picture: Why These Rules Matter
Authorities believe the new rules will:
- Stop black marketing of LPG cylinders
- Prevent fake bookings and duplicate connections
- Ensure fair distribution of subsidized cylinders
- Strengthen customer identity verification
District Food Officer Kaushal Kishore Sahu explained that the new system will make LPG distribution safer, more transparent, and better regulated. Customers who fail to update their KYC may face disruptions in cylinder delivery.
What Customers Must Do Immediately
- Update e-KYC: Visit your LPG distributor or use the official portal/app to complete Aadhaar-based e-KYC.
- Check Mobile Number: Ensure your LPG account has the correct mobile number linked.
- Keep OTP Handy: During delivery, share the OTP with the delivery staff.
- Avoid Delays: Without e-KYC and OTP, your booking may be cancelled or delayed.
Impact on Households
For families dependent on LPG, this change means extra responsibility but also more security. The OTP system ensures that only the rightful customer receives the cylinder.
In rural areas, where mobile connectivity can be a challenge, distributors are urging customers to keep their phones active during delivery. Authorities are also considering awareness campaigns to help elderly and less tech-savvy customers adapt.
📌 Frequently Asked Questions
Q1: What if I don’t have Aadhaar linked yet?
You must visit your distributor and update Aadhaar details immediately. Without e-KYC, cylinders may not be delivered.
Q2: What if I don’t receive OTP?
Check if your mobile number is updated with your LPG account. If not, update it at the agency.
Q3: Is this rule for all LPG companies?
Yes. The rule applies to Indane, Bharat Gas, and HP Gas customers across India.
Q4: Can someone else receive the cylinder on my behalf?
Only if they have access to the OTP sent to your registered mobile number.
Wider Benefits of the New System
- Transparency: Every cylinder delivery is tracked digitally.
- Accountability: Distributors cannot bypass the OTP system.
- Efficiency: Faster resolution of booking-related complaints.
- Security: Prevents misuse of government subsidies.
Final Word
The new gas cylinder KYC rules are not just a bureaucratic update—they are a major step toward ensuring fairness, transparency, and safety in India’s LPG distribution system. Customers who act quickly to update their e-KYC and mobile details will avoid disruptions and enjoy hassle-free delivery.
👉 Action for Customers: Complete your e-KYC today, keep your registered mobile active, and be ready to share OTP during delivery.
📜 Read Also || Lost Aadhaar-Linked SIM? Add New Mobile Number Step-by-Step
🔗 External Links
- Wikipedia: LPG in India
- Indian Oil LPG Portal
- HP Gas Official Website
- Bharat Gas Portal
- Quora Discussions on LPG Delivery
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Perfect request 👍
Here’s a dual-language FAQs section (English + Telugu) styled like “People Also Ask” for Google Discover/SEO.
📌 People Also Ask – FAQs
Q1. How to do EKYC for LPG gas connection online?
You can complete eKYC by visiting your LPG company’s official portal (Indane, Bharat Gas, HP Gas). Log in with your registered mobile number, enter Aadhaar details, and verify via OTP.
Q2. Is EKYC mandatory for LPG subsidy?
Yes. Aadhaar-based eKYC is compulsory to receive LPG subsidy benefits. Without it, subsidy may be blocked.
Q3. How can I link my Aadhaar with gas online?
Go to your LPG provider’s website, select “Aadhaar Seeding,” enter consumer number, Aadhaar, and mobile OTP to link successfully.
Q4. How to fill an E-KYC form online?
Download or access the eKYC form on the LPG portal, enter Aadhaar, consumer ID, and verify with OTP. Submit digitally.
Q5. How to update KYC through online?
Log in to your LPG account, go to “Update KYC,” edit details like mobile number or Aadhaar, and confirm via OTP.
Q6. How to register an eKYC portal?
No separate registration is needed. Use your LPG distributor’s official portal/app to complete eKYC.
Q7. What is this number 8454955555?
This is a customer care/helpline number used by LPG distributors for KYC and delivery-related queries.
Q8. What is the number 7715012345?
It is another helpline/verification number used for LPG OTP and customer support.
Q9. How can I check my Indane gas KYC status?
Visit Indane LPG portal, log in with your consumer number, and check “KYC Status” under account details.
